Keeping your SASSA SRD contact details—especially your phone number—up to date is critical if you want to receive important grant notifications and OTP verifications. SASSA uses your registered number to:
- Send payment updates and status notifications
- Deliver One-Time PINs (OTP) for verification
- Communicate about application changes or delays
- Prevent fraudulent access to your account
If your number is outdated or lost, you may miss your grant payout or be locked out of your SRD application entirely.
“A missed message could mean a missed payment.”
That’s why we’ve created step-by-step guides to help you safely change or recover your phone number—even if you’ve lost your application ID.
Standard Procedures
Without Application ID
Lost Access
Alternative Methods
Frequently Asked Questions
1. How can I change my SASSA SRD phone number in 2025?
To change SRD contact number, visit a SASSA office with your South African ID and proof of address (2–5 days), call 0800 60 10 11, message WhatsApp (082 046 8553), or email [email protected] (7–14 days). The online form at srd.sassa.gov.za is disabled. Use a RICA-registered number and verify with an OTP.
2. Can I change my SRD phone number without an application ID?
Yes, for sassa change phone number without app ID, provide your South African ID number and new RICA-registered number via WhatsApp (082 046 8553), phone (0800 60 10 11), or a SASSA office. Verify with details like date of birth. In-person updates are fastest (2–5 days).
3. What should I do if I’ve lost both my SRD phone number and application ID?
For srd lost phone number and application id, visit a SASSA office with your ID and proof of address (2–5 days) or call 0800 60 10 11. Provide your South African ID number and new RICA-registered number. Report fraud at srd.sassa.gov.za/sc19/auth if details were changed unauthorizedly.
4. How do I use srd.sassa.gov.za to manage my SRD phone number?
You can’t directly srd.sassa.gov.za change phone number as the form is disabled. Use srd.sassa.gov.za/sc19/status for srd.sassa.gov.za status check to retrieve your application ID with your ID number and old phone number, then update via WhatsApp (082 046 8553) or phone (7–14 days).
5. How do I change my SRD phone number using WhatsApp?
To sassa change phone number on whatsapp, message whatsapp number for srd change (082 046 8553), select “Update Personal Details,” and provide your South African ID number and new RICA-registered number. Verify with an OTP. Updates take 7–14 days with SMS confirmation.